By this point, I know I'm not getting any work on my car done here. As a last ditch effort, the manager, ( I think) blurts out " How about we'll throw in the alignment for free -- still was over 600$ somehow.... I knew I couldn't trust them so I thanked them and left. My advice would be to chill with the up-selling ... people don't like it ... especially when it's SO BLATANT... be SOMEWHAT HONEST with your potential customers.
So I go into Midas one morning on a weekday and I tell them I need 4 new tires and possibly an alignment -- I'm expecting them to immediately look at tires/prices that fit my budget/vehicle. Instead, they took 45 minutes "looking" at my car up on the lift.... Huh?? (I bought the car used earlier this year with about 50,000 miles ) There was maybe 1 car on a bay so there were like 5 open.
First thing he says, we can check out cheaper tires we have in stock -- he ends up with a total of like 700$ for tires and an alignment. And the whole time, one of the employees would say "you really wanna get THIS done" OR "this should be changed every 50k miles" (only later I find it only needs to be replaced ever 100k miles!!!)
Worst experience i ever had getting my vehicle fixed...went in for a simple brake line said they all needed to be replaced,charged me over$1100 had my vehicle for a week .had to tow it out of there and as it was being put on tow truck in the Midas parking lot ,it was leaking brake fluid from the new lines they claimed to have just replaced.not to mention they told me it would be done next day( actually Gauranteed it) ,didn't have the parts .then got the wrong parts and it took a week and its still not fixed and worse off than when I dropped it off to this shop!!! Don't use this Midas, save yourself the money and hassle
I don't know how many times they changed the manager at this location this year but is getting worse and worse. I have been a customer for over 6 years and never had a problem before. First time my oil change took over 2 hours because they didn't have the filter, this time they didn't have the technician to do the job. I always make an appointment before I go, so is very unprofessional to don't even have a record of the appointment because that was the excuse this time. Offered another free oil change but will never go back there even if they give me free oil change for life!, they clearly don't know what they're doing.
So finally after all the "inspection", the man prints out an "estimate" what I supposedly needed done... I remember hearing "See how this moves like this? It shouldn't do that" (I barley saw anything, but I nodded) -- He shows me the total on the estimate-- it was basically half of what I paid for the CAR !!!
60 miles from home, tired 11yo I'd just picked up at summer camp, 10yr old car 125k miles. Weird rattle from exhaust area; 11 am, all bays full. Described my problem. Mgr said 'slight wait'. It was. Car up on rack within 15-20 minutes. Mgr: Couldn't find rattle, can we road test? Service guy took it out, diagnosed loose heat shield. Had it back up on rack and fixed within 20 minutes. Brought my car in busiest time of day with weird problem and they had me (and now hungry, tired 11yo) in and out in a little over an hour. Kudos ! Newton area lucky to have them.
Good customer service and helpful technicians. The price was reasonable and they took the time to make sure the car ran good. I was impressed by this place.
Midas is a US Car Repair based in Newton, New Jersey. Midas is located at 55 Hampton House Rd, Newton, NJ 07860, USA.
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