I called the number provided on the website and the guy who answered acted like I was interrupting his day. When you answer business phone with "Yeah" you really don't give off a professional feel.
I looked past that as I understand he is likely a busy man and we went right to discussing the terms. I imagined here, he would have been a bit more customer-friendly-he was not. He proceeded to discuss the terms (none of which is has in writing - this is all done verbally) and once he finished I had asked him if he had these terms in writing. He had said "this is why I asked you to have a paper and pen and to write it down." He was snappy and condescending. He proceeded to ask me if things were clear. I had mentioned I was just asking for things in writing so I could discuss with my SO. But, since I could tell he was getting up set and very mean I told him everything was clear and we continued on.
He responded, no, in fact he YELLED, "well if you have to have it your way then just forget it!" and Mr. Dan the Affordable Moving Man hung up on me!!!
I called today to inquire about moving a moving estimate. To start, I had politely introduced myself and explained my purpose for calling to which Dan, rudely spoke over me and said "alright-where is your stuff and where to you need to move it."
I should've seen it coming, but he was rude and talked down to me like I was an idiot. If it's such an inconvenience for him to answer his business phone maybe he should get a secretary. Though with how he treats potential customers I can definitely see he wouldn't do enough business to afford one. There's no way I would trust this guy to help me move. And hopefully nobody else will either.
I will take my business to PEERS, where they have been kind and have been open to listening to my concerns and questions...not to mention, are able to provide things in writing!
Cheers!
Well, you would have thought I asked the most terrible, irrational question in the world!
I wish I could give a negative stars review because this guy deserves it.
Dan is a reliable guy who takes his business very seriously. As his motto says: “Your satisfaction is my future”. I recommend him to anyone who wants to cut through all the bull and get straight answers along with firm, affordable pricing for all your (and your friend’s) moving needs. Comes Highly Recommend
So, future clients, while perhaps the company itself MAY be decent and warrants positive reviews, unfortunately, DAN has absolutely ZERO people skills. And I will NEVER EVER RECOMMEND this company to anyone just based off of such poor customer service alone.
Dan mentioned something about the contract not being drawn up until a move date was discussed, so I interrupted him said to him " So I don't waste your time, can I ask you if the date I am looking into is even available?"
Dan proceeded to rebuttal with the most disrespectful, arrogant, rudest response and lack-of-business etiquette I have EVER encountered in my years of dealing with moving companies-
Dan and his worker were amazing. They helped my mother move and they were so pleasant. The price was perfect and they take care of all of you belongings. I recommend them highly
Second time using DTAMM. Just like the first time I hired him when you first call him he will go through his terms and conditions and he makes sure you understand them before continuing. He is very clear and upfront with his terms, I for one do not find it rude and its actually very professional. He is also up front with the cost, yes there is a 4 hr minimum during which he will cover the rates depending on how much there is to move and how many guys will be needed. I knew exactly what I would be paying and at no point were there any additional costs or hidden surcharges for anything. The move went flawlessly, he took great care with my belongings, wrapping up what needed to be protected. At the end he even helped me assemble some furniture which he did not have to do and did so at no extra cost. Currently my wife and I are in temporary housing and will not hesitate to use Dan again when the time comes to move to a permanent location.
Customers beware- DAN IS THE RUDEST PERSON AND LACKS TOTAL BUSINESS ETIQUETTE.
Dan The Affordable Moving Man is a US Moving Company based in Newton, New Jersey. Dan The Affordable Moving Man is located at 270 Spring St, Newton, NJ 07860, USA.
Please contact with Dan The Affordable Moving Man using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Dan The Affordable Moving Man opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Moving Company in Newton